New Clients

What to Expect

Veterinary Service with Courtesy & Respect!

As a new client of our Greenway Drive Veterinary Hospital & Kingscliff Veterinary Hospital in Tweed Heads South & Chinderah, you can expect our full attention to your pets’ needs. Our service will be provided with courtesy and respect.

When you arrive for your appointment, you will be greeted warmly, and we will usher you into an examination room as soon as we have one available. Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimised as much as possible.

You will normally see a veterinary nurse first who will take a history, and gather some data for the doctor. A veterinarian will see you next, examine your pet, answer your questions and plan further diagnostics or treatment as necessary.

You will normally see the nurse again to wrap things up, and she will provide you with further educational information and answer routine wellness and care questions for you. Our client care specialists will handle billing and schedule any needed follow up.

We are excited to meet you and your human and animal family members!